Acute Floor Administrator
Full-time
Mid
Description
This role is a front line administrative and reception position, where positive, caring, and supportive interactions with patients are key. You will provide an efficient and effective service to the new Acute Medical Unit, managing a regular intake of patients arriving at the department with a variety of medical issues.
Good communication and inter-personal skills are essential, interacting with tact, diplomacy, and resilience as you manage the arrival of patients and relatives within the Acute Medical Unit
Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
To take clear and accurate messages and ensure prompt delivery to the appropriate person.
To escalate to team leader issues which require intervention.
Responsible for effective shift handover.
The post holder is the first point of contact for the patient and must be able to judge the situation. Can multi-task and be able to work under pressure. Be able to answer complex and sensitive enquires both in person and over the telephone.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact: Name: Hayley Isli Job title: EACU Administration Manager Email address: hayley.isli@nhs.net Telephone number: 01273 696955
My working hours are Monday to Friday 07:00-15:00
Good communication and inter-personal skills are essential, interacting with tact, diplomacy, and resilience as you manage the arrival of patients and relatives within the Acute Medical Unit
Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
To take clear and accurate messages and ensure prompt delivery to the appropriate person.
To escalate to team leader issues which require intervention.
Responsible for effective shift handover.
The post holder is the first point of contact for the patient and must be able to judge the situation. Can multi-task and be able to work under pressure. Be able to answer complex and sensitive enquires both in person and over the telephone.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact: Name: Hayley Isli Job title: EACU Administration Manager Email address: hayley.isli@nhs.net Telephone number: 01273 696955
My working hours are Monday to Friday 07:00-15:00